Customer experience professionals see establishing trust and reducing friction as key goals, and a survey commissioned by LogMeIn suggests visual engagement tools will play a key goal in accomplishing both.
In what may be the year’s longest title for a research study, Boston-based LogMeIn on Tuesday published
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.