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77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
Why Coinbase’s customer service issues made the nightly news
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
Why Coinbase’s customer service issues made the nightly news
COVID-19
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
The Stoicism a realistic CX strategy in 2020 may require
The sense of smell CX leaders lose out on in an online-only, self-isolating world
Your COVID-19 preparedness response should probably incorporate these 5 CX to-dos
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Home
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