COVID-19

Frost & Sullivan CX 2020
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
Stoicism customer experience
The Stoicism a realistic CX strategy in 2020 may require
Karl Winters scent branding CX
The sense of smell CX leaders lose out on in an online-only, self-isolating world
COVID-19 CX response
Your COVID-19 preparedness response should probably incorporate these 5 CX to-dos