Indoor cultural events have been scarce since the outbreak of COVID-19. This large-scale remix of an artist’s oeuvre proved how it’s possible to work within constraints
Tag: COVID-19
Blog
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
Contact center firm surveys U.S. and U.K. to identify the most appreciated innovation during COVID-19, top vertical industry and more
Meet the ‘experience hackers’ who will help companies win back customers
It’s not an official title yet, and they might not even be formally part of CX teams, but these problem-solvers are what the post-pandemic world will need
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
The Napa Valley firm provides a behind-the-scenes look at its popular series, ‘The Wine Stream’ and how it has enhanced relationships with its customers
Jan Kelly VP of customer innovation offers CX strategies for challenging times
Shannon Ballard and Roger Pugsley headline a CXPA Toronto event that delves in to the opportunities presented by COVID-19
Audi gives a cinematic walkthrough of how the car buying experience is changing
Sales advisors will be using more video, everything will be wiped down and dealership floor plans are all being revised
Restaurant execs get ready to serve up a very different customer experience after COVID-19
The chief digital and technology officer of Yum! Brands chats with Food Network star Robert Irvine about contactless payments, supply chain issues and more
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
The market research firm brings together analysts from around the world to look at what business process outsourcers are doing to keep CX standards high
The Stoicism a realistic CX strategy in 2020 may require
How the road to resiliency can lead to opportunities to grow your customer relationship management capabilities
The sense of smell CX leaders lose out on in an online-only, self-isolating world
The founder and CEO of Karl Winters discusses scent branding — a potential competitive advantage sidelined by COVID-19