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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
Waze CMO maps out the company’s community-driven approach to improving driver experiences
71% of companies plan to alter their CX data strategy
How 988 contact centers can provide the best caller experience
Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
The ultimate CX takeaway from Rogers’ Internet outage
LA Football Club takes a kick at immersive audio to enrich fan experiences
AI self-service drops 9% among contact centers
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
51% of firms are now only working with a single CX provider
An inside look at Webex Hologram’s potential to reimagine customer experiences
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