Technology

Frontier Airlines shuts down customer service phone lines
The CX implications of Frontier Airlines’ decision to shut down its customer service line
How to boost customer loyalty during tough economic times
Jean De Villiers, Unit4 chief customer officer
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
47% of online shoppers say speed is more important than selection
D2L customer experience
Why hybrid learning experiences may or may not made the grade
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
Handwrytten CX
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
51% of consumers like it when customer service reps joke with them
FEATURED POSTS