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73% of consumers say human-only service drives loyalty
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
CX misspeaking, according to Miss Manners
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
73% of consumers say human-only service drives loyalty
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
CX misspeaking, according to Miss Manners
What Red Lobster got right about endless shrimp
Technology
85% of contact center employees seek shift to permanent WFH
Inside ServiceNow’s pop up-style Innovation Park customer experience
Cyara president makes the case for its CX test automation maturity model
Forrester identifies 4 CX themes that should inform business priorities
Versapay CTO explains how CFO-CIO collaboration can lead to better CX
How QSR customer loyalty programs are transforming into digital experiences
65% of CX leaders are creating digital alternatives to in-person touchpoints
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
81% of consumers are open to AI being used to personalize experiences
What customer support in the metaverse could look like
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