Technology

Amazon address and postal code
Here’s how Amazon makes small but critical tweaks to the customer journey
Talkdesk agent engagement
Talkdesk VP discusses how brands can keep contact center agents from quitting
Uberall hybrid customer experiences
70% of companies lack confidence in offering ‘hybrid customer experiences’
digital retail experiences
The pandemic-prompted digital retail experiences that are here to stay
SugarCRM customer churn
Average customer churn reaches a rate of one-third globally
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
Sinch IDC conversational engagement research
Only 35% of companies let customers transfer from chatbots to a live agent
Nike Lululemon Mirror lawsuit
The CX stakes in the Nike-Lululemon lawsuit
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
Simplr QSR customer service research
Less than a quarter of fast food restaurants nail CSAT across the entire journey
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