Technology

Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
Touchless menu Covid SpeedPro
Touchless menus offer the first glimpse of an important CX evolution
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
77% of customer service teams are learning new policies and 39% struggle with remote work
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
Restaurant execs get ready to serve up a very different customer experience after COVID-19
Frost & Sullivan CX 2020
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
Episerver digital experience report 2020
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
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