Technology

The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
Handwrytten CX
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
51% of consumers like it when customer service reps joke with them
Waze CMO maps out the company’s community-driven approach to improving driver experiences
71% of companies plan to alter their CX data strategy
How 988 contact centers can provide the best caller experience
Linktree CEO marketplace
Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
The ultimate CX takeaway from Rogers’ Internet outage
LAFC Mixhalo
LA Football Club takes a kick at immersive audio to enrich fan experiences
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