Technology

How to boost customer loyalty during tough economic times
Jean De Villiers, Unit4 chief customer officer
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
47% of online shoppers say speed is more important than selection
D2L customer experience
Why hybrid learning experiences may or may not made the grade
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
Handwrytten CX
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
51% of consumers like it when customer service reps joke with them
Waze CMO maps out the company’s community-driven approach to improving driver experiences
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