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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Strategy
What solving a wuzzle can teach you about tackling CX
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
NTT CX benchmark report’s authors say the time for iterative change is over
360 Live Media CEO Don Neal suggests most brands don’t realize the business they’re really in
SAS exec recommends brands ask themselves one question to guide their CX strategy
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
The ‘Island of Bryan’ pitfall that could leave CX leaders feeling stranded
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