I’m too grateful to be able to spend part of my summer at the cottage to complain too bitterly, but the customer experience of almost anything you might ask for up here is downright laughable.
Last year we had a guy out to potentially help us clear some trees. He walked all around our cottage, gave the vaguest of estimates and said he would be ready to do it in the fall. He has since ghosted us.
We bought a new oven and had it delivered, and when it didn’t work we were told it would be replaced but, if anything went wrong again, we could essentially go back to cooking over an open fire.
Then there was the guy who was
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.