Strategy

Conversity chief customer officer Christian
Conversity chief customer officer shares a key learning from his first 90 days
Havas CX X Index
Havas CX research pinpoints a key difference between digital natives and ‘bricks and clicks’ brands
71% of Millennials call for CX improvements after increasing their use of digital channels
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
post-pandemic restaurants
What restaurants have to serve as part of their post-pandemic customer experience (besides food)
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Bazaarvoice UGC CX VOC
47% of shoppers want to see pictures of other customers on product pages
CX experts offer tips on sharing VoC data with execs — and getting them to act on it
A former bartender serves up his approach to a voice of the customer program 
How Pandora is improving its ability to hear (and act on) listener feedback
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