Strategy

Sephora’s scents and CX sensibilities, explained
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
Nearly 90% of customer staff report increased abuse
The CX shift that WeWork overlooked
Black Friday 2023: CX experts offer tips for a successful peak season
Why ‘seeing the how’ is a critical CX starting point
86% of retailers face challenges staffing customer-facing roles
The fight against customer service fraud is about to get ugly
John Legend is giving people a new way to sing a brand’s praises
B2B buyer CX
48% of B2B buyers cite lack of transparency into fulfillment processes as a dealbreaker
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