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48% of shoppers expect order confirmations within one minute
Doug Stephens is giving retailers a prophesy they may not expect
43% of consumers feel more loyal to the AI shopping tools than retailers
The trouble with Customer Service Week 2026’s them
What solving a wuzzle can teach you about tackling CX
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
48% of shoppers expect order confirmations within one minute
Doug Stephens is giving retailers a prophesy they may not expect
43% of consumers feel more loyal to the AI shopping tools than retailers
The trouble with Customer Service Week 2026’s them
What solving a wuzzle can teach you about tackling CX
Strategy
How Visa is trying to simplify (and reduce) credit card disputes
Why Chuck E. Cheese is changing its tunes
Avaya Engage features CX insights from Disney, Southwest Airlines
60% of Americans don’t want to hear AI bots say ‘Sorry’
What Red Lobster got right about endless shrimp
Games people play (on LinkedIn)
What the man behind ‘the Starbucks of dentistry’ can teach you about CX
Don’t let engaging with customers devolve into ‘commenting for reach’
Why Wow Bao brought its loyalty program to the metaverse
Is a free bottle of wine worth giving up your phone?
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Don’t let engaging with customers devolve into ‘commenting for reach’