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Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
Strategy
Use CX foreshadowing to change experiences in ways that build customer trust and buy-in
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
B2B CX is focused on the wrong stages of the journey, Forrester warns
Forrester’s CX North America focuses on personalization, identifying devotees and measuring impact
The future of the fan experience will likely lie in the palm of your hand
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
The six-foot experiences that will become critical in a six-foot economy
When ‘driving in-store traffic’ turned into ‘welcoming a few customers at a time’
Audi gives a cinematic walkthrough of how the car buying experience is changing
What solving a wuzzle can teach you about tackling CX
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