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Hitachi global head of CX offers 3 tips to ensure customer centricity
How to use TikTok in customer experience design
74% of consumers expect consistent CX across store locations
The CX implications of Frontier Airlines’ decision to shut down its customer service line
Is life-centric the new customer-centric?
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Now
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Hitachi global head of CX offers 3 tips to ensure customer centricity
How to use TikTok in customer experience design
74% of consumers expect consistent CX across store locations
The CX implications of Frontier Airlines’ decision to shut down its customer service line
Is life-centric the new customer-centric?
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One in five CX professionals struggle to understand customer behavior across channels
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Burning Man creative lead has advice for event producers bringing in-person experiences online
70% of Millennial and Gen Z customers write off B2B vendors before even contacting them
How holiday shopping customer experience strategies will change amid COVID-19
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
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