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Hyphen CEO makes the case for a kinder approach to customer support
Google UX director teaches the best way to map out critical user journeys
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why AT&T’s use of AI in customer care should become a telecom industry standard
Only 35% of AI agents retain customer context across systems
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Hyphen CEO makes the case for a kinder approach to customer support
Google UX director teaches the best way to map out critical user journeys
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why AT&T’s use of AI in customer care should become a telecom industry standard
Only 35% of AI agents retain customer context across systems
Leadership
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
The fine line between a customer experience and a cult experience
Introducing 360 Magazine
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