Creative Niche CEO proves there are creative ways to improve CX in every niche

A recruiter talks about why she hired a UX researcher, and how studying the experience it offers customers is already leading to change

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Mandy Gilbert has helped thousands of organizations find the employees they need, but about 18 months ago she had to make a hire of her own — one that could change a lot about the way her business runs, and how it defines success in the future.

As the founder and CEO of Creative Niche, a recruitment firm with offices in New York and Toronto, Gilbert has already

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