Leadership

women in cx
Women in CX name their role models and the leadership qualities that lead to a successful career
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Twilio chief customer officer
Twilio’s chief customer officer gives execs a good reason to listen to their developers
CX on Clubhouse
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
CX experts offer tips on sharing VoC data with execs — and getting them to act on it
How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
BD global CX lead
BD global CX lead links 41 moments of truth to interactions and key business outcomes
ATCOM CX director challenges the B2B mantra of ‘I know what my customer wants’
Ritz-Carlton CX
When does ‘the heart and soul of hospitality’ become impossible to scale?
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