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What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
Leadership
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
A former P&G ‘troublemaker’ has no problem explaining what customers really want
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
Chief experience officer John Maeda delves into the elements that make distributed work successful
Creative Niche CEO proves there are creative ways to improve CX in every niche
Huge Inc. executive experience director debunks conventional thinking on personalization and risk-taking
CX leaders point out the KPIs and metrics that manage to overlook customers
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
The fine line between a customer experience and a cult experience
Introducing 360 Magazine
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