Leadership

Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
NPS creator Fred Reichheld
NPS creator unpacks the way for CX leaders to make the most of his metric
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Reputation chief customer officer identifies the role of sentiment and emotion in CX success
The next 100 CX professionals you should consider adding to your peer network
David Spinks belonging
Bevy’s VP of community writes the book on how brands can foster belonging
[24]7.ai centralized CX
71% of firms with centralized CX functions take a KPI-driven approach to improvements
What Volkswagen’s ‘Voltswagen’ prank says about CX
Loop & Tie CEO Sara Rodell
Loop & Tie CEO offers insight into the potential of gifting through a CRM
ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life
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