Leadership

CX Network report 2020
Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges
Impact Michael Head
Impact chief partnership officer advises brands to consider the role of third parties in CX
Formation.ai personalization
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
KPMG Customer Experience Excellence
QSRs, grocery firms and retailers top KMPG U.S. customer experience ranking
Undefined World Elisa Reggiardo
Tymeshift chief brand officer co-authors book about CX leaders’ origin stories
Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Are your customer experiences designed for segments other than white people?
W12 Global Experience Language
W12 Studios CEO says brands need to design a ‘Global Experience Language’
B2B CX is focused on the wrong stages of the journey, Forrester warns
Forrester’s CX North America focuses on personalization, identifying devotees and measuring impact
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