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Hyphen CEO makes the case for a kinder approach to customer support
What solving a wuzzle can teach you about tackling CX
50% of consumers have not provided direct feedback to a brand in the last six months
A real-life conductor helps explain the art of AI orchestration
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Hyphen CEO makes the case for a kinder approach to customer support
What solving a wuzzle can teach you about tackling CX
50% of consumers have not provided direct feedback to a brand in the last six months
A real-life conductor helps explain the art of AI orchestration
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
Leadership
Sunbasket customer service VP offers the ingredients to build empathy among agents
How ESPN coached its ‘fanbot’ to ensure it became a true team player
Why I’m joining the board of CXPA Toronto
Why vendor lock-in is the best example of CX at its worst
Duracell VP taps into the power of CX research to inform the R&D of batteries
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
RR Donnelley & Sons VP of CX solutions foresees transcending personas to ‘segments of one’
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
Envoy chief creative officer identifies a changing dynamic between physical and digital experiences
Forrester VP outlines the six principles necessary to build CX ‘soft power’
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