Leadership

Marco Gianotten XLAs
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
Republix CEO proposes an agency experience for brand customers that’s not a holding company
CX mirage oasis
The CX mirage is fooling no one: Time to give customers the oasis they deserve
What it takes for CX leaders to build effective stakeholder relationships
customer fluent
Why brands need to move from being customer-literate to customer fluency
Bozoma Saint John Netflix CX
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
Row House CMO: How bringing fitness classes outdoors changed the customer experience
Mondelez Humaning CX
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Burning Man creative lead has advice for event producers bringing in-person experiences online
Goldfish Swim School Stronger Safer Together
Goldfish Swim School marketing VP talks about how she’s keeping the ‘Golden Experience’ afloat
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