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Hitachi global head of CX offers 3 tips to ensure customer centricity
How to use TikTok in customer experience design
74% of consumers expect consistent CX across store locations
The CX implications of Frontier Airlines’ decision to shut down its customer service line
Is life-centric the new customer-centric?
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Home
About
Subscribe
FAQ
Now
Week
Month
Hitachi global head of CX offers 3 tips to ensure customer centricity
How to use TikTok in customer experience design
74% of consumers expect consistent CX across store locations
The CX implications of Frontier Airlines’ decision to shut down its customer service line
Is life-centric the new customer-centric?
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81% of consumers are open to AI being used to personalize experiences
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Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership
One in 10 customers cry (or come close to it) due to bad service
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71% of firms with centralized CX functions take a KPI-driven approach to improvements
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
The CX risk of the ‘just keep it’ return policy
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