ai

Christine Miles, The Listening Path
‘The Listening Path’ creator warns against letting AI do all the talking
6 out of 7 CX functions delivered by humans with AI assistance
70% of customer service teams see value from AI within two months
Those anti-AI grads are your next customers
A Gartner VP briefs CX pros on selecting conversational AI providers
73% of consumers say human-only service drives loyalty
71% of brands cite customer trust as AI adoption barrier
Zendesk and the mother of all AI marketing mistakes
25% of enterprises admit they’re ‘crawling’ with AI in CX
Wegmans takes a fast follower approach to AI-assisted grocery shopping