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A former bartender serves up his approach to a voice of the customer program
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
Twilio’s chief customer officer gives execs a good reason to listen to their developers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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Home
About
Subscribe
FAQ
Now
Week
Month
A former bartender serves up his approach to a voice of the customer program
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
Twilio’s chief customer officer gives execs a good reason to listen to their developers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
ai
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
The CX risk of the ‘just keep it’ return policy
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
Sabio Group research shows CX leaders need to get serious about business continuity planning
These CX stats suggest companies are lying to themselves about the quality of human-machine handoffs
IDC analyst explains the CX boost AI early adopters are already starting to see
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
SAS exec recommends brands ask themselves one question to guide their CX strategy
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
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