Research from [24]7.ai suggests many firms are happier with the automation they’ve introduced than their customers are
Tag: ai
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IDC analyst explains the CX boost AI early adopters are already starting to see
Ritu Jyoti discusses a research project involving 2,000 IT and line-of-business about the use of chatbots and NLP
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
An AI startup called Limitless suggests the same model that worked for Uber and Airbnb may be adapted by CX professionals
SAS exec recommends brands ask themselves one question to guide their CX strategy
The analytics company offers examples from the world of sports and retail at the AMA’s Experience Design virtual conference
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
Agencies own up to their error rates in a research report that may help make the case for using technology to minimize risks
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
Jessica Ekholm suggests survey research should be complemented by technologies that gather real-time analytics
Adobe recruits Tom Brady on its mission to inspire CXM improvements
How the content and creativity software vendor is turning its own data into resources for business pros, along with “intelligent services” updates to Experience Cloud
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands
The customer experience of snack brands seems pretty simple at first: open the bag, pour them in your […]
Folloze VP wants marketers to focus more on the sales side of CX
Randy Brasche discusses how his new employer is trying to take on the Marketos of the world
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Mark Foster is getting feedback from customers like Delta Airlines that fine-tuning the customer journey needs to involve multiple parties