ai

71% of brands cite customer trust as AI adoption barrier
25% of enterprises admit they’re ‘crawling’ with AI in CX
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why Dick’s Sporting Goods calls them ‘athlete experiences’
Why Lowe’s website will now be under constant renovation
Only 36% of brands can link CX feedback and increased sales
Don’t blame Target for a bad AI shopping experience
50% of consumers cite lack of empathy as biggest AI pain point
Nearly half of customer service reps are fixing AI mistakes
CX-ready AI: Advice from real-world rollouts