ai

Only 35% of AI agents retain customer context across systems
SupportNinja CTO authors AI human-in-the-loop framework
74% of brands using ‘action-taking’ AI see improved resolution rate
Why AT&T’s use of AI in customer care should become a telecom industry standard
53% of AI projects have exceeded budgets, CX leaders say
92% of consumers expect brands to match the best experience they’ve ever had
61% of consumers have yelled at automation to route them to a human
Christine Miles, The Listening Path
‘The Listening Path’ creator warns against letting AI do all the talking
6 out of 7 CX functions delivered by humans with AI assistance
70% of customer service teams see value from AI within two months