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Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
The future of ‘phygital’ retail experiences: A strategic CX guide
3 ways for event managers to become event experience leaders
What customer support in the metaverse could look like
Inside Burger King’s quest to get customers to give feedback (without calling 911)
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Now
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Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
The future of ‘phygital’ retail experiences: A strategic CX guide
3 ways for event managers to become event experience leaders
What customer support in the metaverse could look like
Inside Burger King’s quest to get customers to give feedback (without calling 911)
ai
81% of consumers are open to AI being used to personalize experiences
Nearly half of customer service workers avoid calling contact centers in their personal lives
Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership
One in 10 customers cry (or come close to it) due to bad service
What ‘personalization’ means when you’re not shopping for yourself
71% of firms with centralized CX functions take a KPI-driven approach to improvements
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
The CX risk of the ‘just keep it’ return policy
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
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