ai

Why AT&T’s use of AI in customer care should become a telecom industry standard
53% of AI projects have exceeded budgets, CX leaders say
92% of consumers expect brands to match the best experience they’ve ever had
61% of consumers have yelled at automation to route them to a human
Christine Miles, The Listening Path
‘The Listening Path’ creator warns against letting AI do all the talking
6 out of 7 CX functions delivered by humans with AI assistance
70% of customer service teams see value from AI within two months
Those anti-AI grads are your next customers
A Gartner VP briefs CX pros on selecting conversational AI providers
73% of consumers say human-only service drives loyalty