In five years, between a quarter to half of issues customers bring to a brand will be routed by one of their peers, according to a report from an AI firm called Limitless released this week.
The British tech firm offers a platform to dynamically find people who are interested in making money on the side helping their favourite brands resolve customer service issues called SmartCrowd.
It what it says will be the first of an annual undertaking,
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.