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SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
3 Ways to improve the curbside pickup experience
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
Row House CMO: How bringing fitness classes outdoors changed the customer experience
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Home
About
Subscribe
FAQ
Now
Week
Month
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
3 Ways to improve the curbside pickup experience
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
Row House CMO: How bringing fitness classes outdoors changed the customer experience
call centres
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
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