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70% of customer service teams see value from AI within two months
Meet the new chief customer officers at Old Navy, Reach, Lytx and more
72% of loyalty program members want prioritized support
Acclaro CEO puts localization in a CX context
Wegmans takes a fast follower approach to AI-assisted grocery shopping
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
70% of customer service teams see value from AI within two months
Meet the new chief customer officers at Old Navy, Reach, Lytx and more
72% of loyalty program members want prioritized support
Acclaro CEO puts localization in a CX context
Wegmans takes a fast follower approach to AI-assisted grocery shopping
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Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
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