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Alida chief strategy officer suggests how brands can ensure customers feel heard
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
S&P Global research finds CX leaders have almost 3x equity returns
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Home
About
Subscribe
FAQ
Now
Week
Month
Alida chief strategy officer suggests how brands can ensure customers feel heard
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
S&P Global research finds CX leaders have almost 3x equity returns
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Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
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