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73% of consumers say human-only service drives loyalty
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
92% of consumers expect brands to match the best experience they’ve ever had
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
73% of consumers say human-only service drives loyalty
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
92% of consumers expect brands to match the best experience they’ve ever had
Limitless
83% of customer service managers adding gig talent in the next two years
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
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