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Building customer agency into AI-powered customer experiences
How Maven AGI’s CX leader-turned-CEO approaches AI agents
SAP CX CMO foresees a big shift in customer loyalty in 2026
How Beanfield is trying to change the telecom customer experience
5 AI in customer experience courses to enhance your skill set
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Building customer agency into AI-powered customer experiences
How Maven AGI’s CX leader-turned-CEO approaches AI agents
SAP CX CMO foresees a big shift in customer loyalty in 2026
How Beanfield is trying to change the telecom customer experience
5 AI in customer experience courses to enhance your skill set
retail
Nieman Marcus exec offers a vision for keeping its associates at the heart of luxury retail experiences
How CX can save the holiday season amid supply chain challenges
When customers attack
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
Why the CX community needs a Self-Service Gap Score
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
Envoy chief creative officer identifies a changing dynamic between physical and digital experiences
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
How Krispy Kreme filled a donut-sized hole in its customer journey map
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
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