retail

SAP CX exec breaks down the takeaways from Cyber Week shopping data
What Nespresso has learned about creating the right blend of digital and physical experiences
Getting to ‘Yes’ in CX
Curbside pickup drops from 34% of retailers to 25%
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
52% of customers say in-store remains their favorite way to shop
What ‘an obesity of experiences’ means for CX leaders
Just 35% of consumers are completely satisfied with brand relationships
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
How TOMS ensured its new impact strategy was the right fit