retail

45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
52% of customers say in-store remains their favorite way to shop
What ‘an obesity of experiences’ means for CX leaders
Just 35% of consumers are completely satisfied with brand relationships
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
How TOMS ensured its new impact strategy was the right fit
phygital customer experiences
The future of ‘phygital’ retail experiences: A strategic CX guide
AI CDP.com
81% of consumers are open to AI being used to personalize experiences
Dior 30 Avenue Montaigne
Why Christian Dior’s new Paris flagship became more than a store
Amazon address and postal code
Here’s how Amazon makes small but critical tweaks to the customer journey