retail

34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Forrester calculates all the extra money your contact center could be making
Netflix surprise me button cx
The end of Netflix’s ‘Surprise Me’ button, explained
74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
7 Last-minute tips to improve holiday shopping CX
SAP CX exec breaks down the takeaways from Cyber Week shopping data
What Nespresso has learned about creating the right blend of digital and physical experiences
Getting to ‘Yes’ in CX