retail

75% of consumers pre-determine where they’ll shop before going online
What Kohl’s store closings tell you about the true state of retail
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
Only 52% of specialty retailers focused on creating memorable experiences
89% of retailers planning to use AI to improve customer experiences
Inside Barnes & Noble’s surprising new chapter
How Bed, Bath & Beyond could return stronger
55% of online shoppers prefer making returns in-store
Salesforce retail CMO explains how brands can enhance their use of AI
What Japanese 7-Elevens do differently