retail

Retail customer satisfaction peaks between 7-8 a.m.
Gibson changes its CX tune as its embraces the DTC model
How Lush applies customer care in the cosmetics space
5 missing CX ingredients food halls need
75% of consumers pre-determine where they’ll shop before going online
What Kohl’s store closings tell you about the true state of retail
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
Only 52% of specialty retailers focused on creating memorable experiences
89% of retailers planning to use AI to improve customer experiences
Inside Barnes & Noble’s surprising new chapter