Kustomer

73% of brands say agentic AI has improved deflection rate
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
51% of consumers like it when customer service reps joke with them
Spanx CX director
Spanx CX director discusses shaping an experience fit for a DTC shopper
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
What may get overlooked amid the debate over CX efficiencies
77% of customer service teams are learning new policies and 39% struggle with remote work
KustomerIQ launch
Kustomer CEO predicts machine learning will change customer service expectations and results