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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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HP exec shows how mixed reality is changing the print industry’s service experience
How self-driving vehicles could reroute the customer journey
One in four customers say contact centre experiences have gotten worse amid pandemic
EasyJet head of customer service explains how he’s tackling the hardest CX issues
How HubSpot’s chief customer officer became its new CEO
The CX we’ll need to make the ‘metaverse’ work
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
What ‘personalization’ means when you’re not shopping for yourself
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