Editor’s Picks

return policy
The CX risk of the ‘just keep it’ return policy
CXPA Greg Medelia
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Goldfish Swim School Stronger Safer Together
Goldfish Swim School marketing VP talks about how she’s keeping the ‘Golden Experience’ afloat
Volvo ultimate driving simullator
Volvo is working on a driving experience so good you can ignore the car
HBR Analytic Services research calls out poor integration of purpose and CX across teams
The CX question that needs to be answered: ‘What would the human do?’
Qualtrics XM Fall Release 2020
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
Your customer journey maps need an employee experience overlay
CX consultants point out the post-pandemic practices worth keeping