Editor’s Picks

HP xRservices Hololens
HP exec shows how mixed reality is changing the print industry’s service experience
PIX Moving self-driving vehicle
How self-driving vehicles could reroute the customer journey
One in four customers say contact centre experiences have gotten worse amid pandemic
easyjet customer service CX
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
What ‘personalization’ means when you’re not shopping for yourself