editor’s note

voice of the customer active listening
Why a VoC program should be an active listening program
Amazon Manage Your Customer Engagement
Why Amazon is (finally) opening up CX opportunities for sellers
LG shuts down mobile business unit
The end of LG smartphones mark an unusual (but critical) customer moment that matters
What Volkswagen’s ‘Voltswagen’ prank says about CX
UserTesting CX report 2021
Can digital transformation be truly finished when CX work has barely begun?
Why a tattoo-worthy experience is different from a tattoo-worthy brand
You get what you give: The urgency to bring CX practices to donor experiences
post-pandemic restaurants
What restaurants have to serve as part of their post-pandemic customer experience (besides food)
curbside pickup experience
3 Ways to improve the curbside pickup experience
return policy
The CX risk of the ‘just keep it’ return policy