editor’s note

Stoicism customer experience
The Stoicism a realistic CX strategy in 2020 may require
A former P&G ‘troublemaker’ has no problem explaining what customers really want
Dude With Sign voice of the customer
This Instagram account is channeling the true voice of every customer right now
B2B International CX research
85% of B2B firms see themselves as average or laggards in terms of CX. Here’s why
CXPA CX KPIs
CX leaders point out the KPIs and metrics that manage to overlook customers
RTD coffee CX Starbucks
The key ingredients that will fuel CX in a category like ready-to-drink coffee
Cult Gathering Banff marketing
The fine line between a customer experience and a cult experience
Introducing 360 Magazine