editor’s note

CX secrets from the Carlyle Hotel
ABBA I still have faith in you
Did ABBA just release an unintentional CX anthem?
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
3 CX lessons from Twitter’s farewell to Fleets
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
When the customer journey begins under false pretences
Why I’m joining the board of CXPA Toronto
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
How spammers, trolls and other unwanted UGC can threaten the customer experience