editor’s note

Ted Lasso chief customer officer
5 reasons Ted Lasso might make an ideal chief customer officer
How to talk to your customers like that Five Guys TikTok guy
when customers attack
When customers attack
CX secrets from the Carlyle Hotel
ABBA I still have faith in you
Did ABBA just release an unintentional CX anthem?
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
3 CX lessons from Twitter’s farewell to Fleets
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
When the customer journey begins under false pretences