editor’s note

Google Wait Times
How Google’s ‘Wait Times’ feature could change the service experience
Coinbase customer service
Why Coinbase’s customer service issues made the nightly news
Ted Lasso chief customer officer
5 reasons Ted Lasso might make an ideal chief customer officer
How to talk to your customers like that Five Guys TikTok guy
when customers attack
When customers attack
CX secrets from the Carlyle Hotel
ABBA I still have faith in you
Did ABBA just release an unintentional CX anthem?
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
3 CX lessons from Twitter’s farewell to Fleets