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Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Home
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Subscribe
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Week
Month
Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
editor’s note
When the quest to win customer loyalty leads to ‘love bombing’
‘Customer crimes’ and how to combat them
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
How AWS can demonstrate some CX leadership after its outage
Why the ‘just in case’ buying decision reveals a broken customer experience
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
The chief customer officer’s PR problem
How Google’s ‘Wait Times’ feature could change the service experience
Why Coinbase’s customer service issues made the nightly news
5 reasons Ted Lasso might make an ideal chief customer officer
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