editor’s note

Apple Vision Pro CX
CX as seen through an Apple Vision Pro
The CX genius behind the G-WAP metric
Customers aren’t always red-faced because they’re angry
Are you ‘quiet closing?’ Your customers deserve better
How asking for tips at self-checkout kiosks affects CX
Why ‘John’s breakfast’ should make every CX leader hungry to do more
Yelp video reviews
What video will bring to the Yelp experience
CX lessons from the belated ‘Love Is Blind’ livestream
The real trick to ‘magical moments’ in CX
This CX misfire really takes the cake