editor’s note

customer fluent
Why brands need to move from being customer-literate to customer fluency
Mondelez Humaning CX
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Remembrance Day customer experience
What makes the Remembrance Day experience unlike any other
Memes in CX Doing Things Media
Doing Things Media president shares how memes in CX could make brands and their customers smile
The CX question that needs to be answered: ‘What would the human do?’
Your customer journey maps need an employee experience overlay
The SAP CX Live announcement you might have missed, and why it matters
Eddie Van Halen CX
What Eddie Van Halen understood about CX
What LinkedIn Stories tell us about CX in social media
What back-to-school season taught me about ‘minimal acceptable friction’