CXPA

Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Jan Kelly VP of customer innovation offers CX strategies for challenging times
Jeanne Bliss CX
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
CXPA CX KPIs
CX leaders point out the KPIs and metrics that manage to overlook customers