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Volvo is working on a driving experience so good you can ignore the car
How holiday shopping customer experience strategies will change amid COVID-19
One in five CX professionals struggle to understand customer behavior across channels
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX
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Home
About
Subscribe
FAQ
Now
Week
Month
Volvo is working on a driving experience so good you can ignore the car
How holiday shopping customer experience strategies will change amid COVID-19
One in five CX professionals struggle to understand customer behavior across channels
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX
CXPA
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Jan Kelly VP of customer innovation offers CX strategies for challenging times
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
CX leaders point out the KPIs and metrics that manage to overlook customers
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