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Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
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Now
Week
Month
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
What solving a wuzzle can teach you about tackling CX
Republix CEO proposes an agency experience for brand customers that’s not a holding company
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
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CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Jan Kelly VP of customer innovation offers CX strategies for challenging times
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
CX leaders point out the KPIs and metrics that manage to overlook customers
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