CXPA

Alida Bodine & Co CXPA empathy CX
65% of CX leaders admit their organizations don’t measure empathy
Why I’m joining the board of CXPA Toronto
women in cx
Women in CX name their role models and the leadership qualities that lead to a successful career
CXPA Greg Medelia
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
2020 CXPA Impact Awards
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Jan Kelly VP of customer innovation offers CX strategies for challenging times
Jeanne Bliss CX
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
CXPA CX KPIs
CX leaders point out the KPIs and metrics that manage to overlook customers