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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands
Leaders from the Golden Knights, the 76ers and ESPN give play-by-plays of how they win with CX
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