Technology

SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
SparkCentral By Hootsuite
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
Only 17% of organizations have a dedicated CX team with executive ownership
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
65% of consumers cite safety protocols as a loyalty driver, with ‘scheduling’ close behind
79% of CX leaders say agents are working as well or better at home than in the contact center
Zoomin self-service CX
Zoomin CEO explains how ‘the most boring content’ can help companies improve their CX
customer fluent
Why brands need to move from being customer-literate to customer fluency
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