Technology

Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
How spammers, trolls and other unwanted UGC can threaten the customer experience
Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
Precisely EngageOne Communicate
Precisely offers EngageOne Communicate to personalize omnichannel digital experiences
Why the CX community needs a Self-Service Gap Score
ExxonMobil loyalty program CX
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
Simplr conversational commerce
95% of consumers want a human to run online chat vs. a chatbot
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
CleverTap CMO Dave Dabbah
CleverTap CMO kicks off an industry-wide conversation about customer engagement
Broadridge chief digital officer cx
Broadridge chief digital officer shows where account management sits within CX
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