Technology

Cisco AppDynamics App Attention Index
68% of consumers call a poor digital experience ‘disrespectful’
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
How spammers, trolls and other unwanted UGC can threaten the customer experience
Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
Precisely EngageOne Communicate
Precisely offers EngageOne Communicate to personalize omnichannel digital experiences
Why the CX community needs a Self-Service Gap Score
ExxonMobil loyalty program CX
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
Simplr conversational commerce
95% of consumers want a human to run online chat vs. a chatbot
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