Technology

BRP digital experience
BRP VP of digital consumer experience steers towards a data-driven future
One in 10 customers cry (or come close to it) due to bad service
What ‘personalization’ means when you’re not shopping for yourself
Swarovski is crystal-clear on the value of managing customer service online
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sunwing CMO Samantha Taylor
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Ford of Europe CX
How Ford of Europe’s customer engagement leader is driving personalization
Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
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