Technology

75% of consumers want brands to ask consent before offered targeted ad experiences
TCN consumer attitudes customer service
7 out of 10 people prefer talking to a live agent for customer service
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
Cisco AppDynamics App Attention Index
68% of consumers call a poor digital experience ‘disrespectful’
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
How spammers, trolls and other unwanted UGC can threaten the customer experience
Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
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