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73% of consumers say human-only service drives loyalty
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
CX misspeaking, according to Miss Manners
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
73% of consumers say human-only service drives loyalty
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
53% of consumers expect one-on-one in-store appointments
CX misspeaking, according to Miss Manners
What Red Lobster got right about endless shrimp
Technology
Here’s how Amazon makes small but critical tweaks to the customer journey
Talkdesk VP discusses how brands can keep contact center agents from quitting
70% of companies lack confidence in offering ‘hybrid customer experiences’
The pandemic-prompted digital retail experiences that are here to stay
Average customer churn reaches a rate of one-third globally
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
Only 35% of companies let customers transfer from chatbots to a live agent
The CX stakes in the Nike-Lululemon lawsuit
Why the CX and UX silos need to be broken to deliver better experiences
Less than a quarter of fast food restaurants nail CSAT across the entire journey
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