Technology

74% of car buyers say personalized CX influences their purchase decisions
SAP CX exec breaks down the takeaways from Cyber Week shopping data
Frontier Airlines shuts down customer service phone lines
The CX implications of Frontier Airlines’ decision to shut down its customer service line
How to boost customer loyalty during tough economic times
Jean De Villiers, Unit4 chief customer officer
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
47% of online shoppers say speed is more important than selection
D2L customer experience
Why hybrid learning experiences may or may not made the grade
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
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