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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
Business leaders choose cloud over AI as top CX technology
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
Forrester outlines 4 ways to design for empathy in digital experiences
83% of customer service managers adding gig talent in the next two years
The false pretense behind AI-based customer service agents
Best Buy execs offer 5 CX best practices
What the GTAA is doing to enhance the passenger experience at Pearson
5 CX-ish startups to watch at Collision
McDonald’s chief customer officer serves up his CX priorities
How Kimberly-Clark uses data to bring better digital experiences to life
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