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Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
Technology
Zendesk studies startup spending on customer service tools as part of a CX strategy
Qualtrics evolves from ‘Experience Matters’ blog to XM Institute community
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
What may get overlooked amid the debate over CX efficiencies
PROS VP of Strategy advises B2B firms on the best ways to shift to digital CX
W12 Studios CEO says brands need to design a ‘Global Experience Language’
IDC analyst explains the CX boost AI early adopters are already starting to see
The future of the fan experience will likely lie in the palm of your hand
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
Touchless menus offer the first glimpse of an important CX evolution
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