Strategy

Gibson changes its CX tune as its embraces the DTC model
76% of consumers say online shopping lacks excitement
The new three ‘Rs’ and what they mean for CX
How Lush applies customer care in the cosmetics space
88% of consumer product brands want to overhaul engagement strategies
42% of loyal beauty and wellness customers make up 80% of sales
Why Roombas deserve more time to clean up their act
VectorHX founder breaks down the CX governance basics
5 missing CX ingredients food halls need
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
FEATURED POSTS